Frequently Asked Questions
Company
How is renting a better deal then buying?
Like many decisions it is a matter of specifics. Do you think you will use this $1200 travel system after the 6 month point? Or will you spend another $500 on an travel stroller. Will you have more then one child to put through a SNOO to justify buying it new? Or will it break down from sitting long unused in that closet? The answer depends but up until now the choice was buy it or don’t.
Rent Baby Tech offers a new approach that benefits you as parents, citizens in your community, and the environment at large. Most baby products:
- Have limited lifespans by their usability for your little one
- Are large, bulky, and awkward to store
- Expensive to buy and can be expensive or impossible to repair
- Mold away in a shed or garage losing all their utility
Why rent from Rent Baby Tech instead of buying used?
An excellent question! We are all about reuse, that is one of our core tenants. The advantage of Rent Baby Tech comes from three distinct specialties.
Cleanliness is just as important as quality. Each nook and cranny must be inspected, washed, rinsed, cleaned, sanitized, and dried to get our seal of approval. We wouldn’t send something out the door unless we would put our own little ones in it. Each manufacturer has specific cleaning instructions and we know that they know best, not to mention we want to ensure your gear has been taken care of properly.
Guaranteed is our way of demonstrating not only good faith but exercising our brand. All of our rentals are guaranteed for the course of your rental. Any refurbished product carry a 30 day warranty at minimum. We know we provide the best products and this is how we show it
Rental Process
How does the rental process work at Rent Baby Tech?
Renting baby gear from us is straightforward:
Reserve: Select the products you need for your desired rental period. Payment is required upon delivery.
Confirm: Within 48 hours, a Rent Baby Tech team member will contact you to confirm delivery or pickup details.
Delivery/Pickup: We offer delivery services throughout Los Angeles and surrounding areas. Alternatively, you can choose to pick up the items from our warehouse in North Hollywood.
Enjoy: Use the rented equipment for the duration of your rental period. Rest easy knowing the gear is guaranteed over the entire rental period.
Return: At the end of the rental term, we’ll arrange for pickup or you can return the items to our location.
What areas do you serve?
We proudly serve the following areas:
San Fernando and Conejo Valleys
Santa Clarita
West Los Angeles
Downtown Los Angeles
Extended range delivery is available even outside this range. Inquire by call, text, or chat to learn more.
Is the rented equipment clean and safe?
Absolutely! We adhere to stringent sanitization and cleaning procedures to ensure all equipment is safe and hygienic for your little one. Our team is knowledgeable about baby gear and ensures each item meets cleanliness and safety standards.
What is the minimum rental period?
We offer flexible rental periods to accommodate your needs. Whether you need equipment for a day, a week, or longer, we can tailor the rental duration to suit your requirements.
How much does delivery cost?
Our delivery formula is simple: the first 30 miles are free for rental over $79. Every mile after the first 30 is $4/mile. This includes round-trip delivery for your gear, covering both pickup and delivery.
What happens if I damage the rented equipment?
You are responsible for the gear during the rental period. If an item is returned with damage beyond normal wear and tear, repair or replacement fees may apply. We recommend handling all equipment with care to avoid additional charges.
Can I extend my rental period?
Yes, extensions are possible based on equipment availability. Please contact us as soon as possible to request an extension, and we’ll do our best to accommodate your needs.
Do you offer refunds for early returns?
We understand that plans can change. If you need to return the equipment earlier than expected, please contact us to discuss your situation. Refunds for early returns are evaluated on a case-by-case basis.
Is there a security deposit required?
Rent Baby Tech does not require any security deposits for equipment rental. A credit card or ACH account must be stored on file prior to delivery of your rental.
How do I know if a specific item is available for my desired dates?
Rent Baby Tech has a massive selection of gear and very rarely has equipment unavailable. Oftentime equivalent replacements are available in the event some specific brand or model is unavailable for your reservation. Your concierge will advise of any equipment changes prior to delivery.
What if I need to cancel my reservation?
We understand that circumstances can change. Cancellation is free of charge up to 24 hours prior to your equipment delivery. Please reach out to your concierge in the event your plans change and you need to cancel or adjust your booking.
Do you offer any discounts for long-term rentals?
Yes, we offer discounts for extended rental periods. All prices for longer terms decrease the daily rate. If you don’t see a term that matches your needs please reach out to discuss your needs with our team.
How does the rental process work at Rent Baby Tech?
Renting baby gear from us is straightforward:
- Reserve: Select the products you need for your desired rental period. Payment is required upon delivery.
- Confirm: Within 48 hours, a Rent Baby Tech team member will contact you to confirm delivery or pickup details.
- Delivery/Pickup: We offer delivery services throughout Los Angeles and surrounding areas. Alternatively, you can choose to pick up the items from our warehouse in North Hollywood.
- Enjoy: Use the rented equipment for the duration of your rental period. Rest easy knowing the gear is guaranteed over the entire rental period.
- Return: At the end of the rental term, we’ll arrange for pickup or you can return the items to our location.
What areas do you serve?
We proudly serve the following areas:
- San Fernando and Conejo Valleys
- Santa Clarita
- West Los Angeles
- Downtown Los Angeles
Extended range delivery is available even outside this range. Inquire by call, text, or chat to learn more.
Is the rented equipment clean and safe?
Absolutely! We adhere to stringent sanitization and cleaning procedures to ensure all equipment is safe and hygienic for your little one. Our team is knowledgeable about baby gear and ensures each item meets cleanliness and safety standards.
What is the minimum rental period?
We offer flexible rental periods to accommodate your needs. Whether you need equipment for a day, a week, or longer, we can tailor the rental duration to suit your requirements.
How much does delivery cost?
Our delivery formula is simple: the first 30 miles are free for rental over $79. Every mile after the first 30 is $4/mile. This includes round-trip delivery for your gear, covering both pickup and delivery.
What happens if I damage the rented equipment?
You are responsible for the gear during the rental period. If an item is returned with damage beyond normal wear and tear, repair or replacement fees may apply. We recommend handling all equipment with care to avoid additional charges.
Can I extend my rental period?
Yes, extensions are possible based on equipment availability. Please contact us as soon as possible to request an extension, and we’ll do our best to accommodate your needs.
Do you offer refunds for early returns?
We understand that plans can change. If you need to return the equipment earlier than expected, please contact us to discuss your situation. Refunds for early returns are evaluated on a case-by-case basis.
Is there a security deposit required?
Rent Baby Tech does not require any security deposits for equipment rental. A credit card or ACH account must be stored on file prior to delivery of your rental.
How do I know if a specific item is available for my desired dates?
Rent Baby Tech has a massive selection of gear and very rarely has equipment unavailable. Oftentime equivalent replacements are available in the event some specific brand or model is unavailable for your reservation. Your concierge will advise of any equipment changes prior to delivery.
What if I need to cancel my reservation?
We understand that circumstances can change. Cancellation is free of charge up to 24 hours prior to your equipment delivery. Please reach out to your concierge in the event your plans change and you need to cancel or adjust your booking.
Do you offer any discounts for long-term rentals?
Yes, we offer discounts for extended rental periods. All prices for longer terms decrease the daily rate. If you don’t see a term that matches your needs please reach out to discuss your needs with our team.
Delivery and Transportation
How can you possibly offer free delivery and pickup for rentals in Los Angeles?
Our secret is that there is no secret, we sit in traffic just for you! We do require a $100 minimum order size though. We use electric vehicles to reduce our environmental impact and take advantage of HOV lane access to get you your gear faster.
We may sometimes ask for flexibility with you to help ensure our delivery routes are efficient. We may ask to come a day early or later as driving to El Segundo and Thousand Oaks on the same day makes us cranky.
If your here for a short stay you can rest assured you will have the gear on or before your rental start date. We may drop off before you arrive or pickup after you have departed if that can be accommodated but we know your successful vacation sleep and travel is our priority. Your RBT rep will work with you to find a way.
Can you deliver to my VRBO / AirBNB?
Yes! We’d love to get your gear delivered ahead of time if possible even. If you have contact information for your provider and can share ahead of time (with your approval) we can get in early and drop off the gear.
Please note that most short term rental properties do not allow for storage of gear after your departure. They will often put gear outside or throw it away! Please help us avoid this trouble by keeping good communication with your RBT rep.
Can you deliver to my Hotel?
Yes! We’d love to get your gear delivered ahead of time if possible even. Please add a note during checkout letting us know what hotel this is and we will coordinate with their concierge desk.
Hotels are generally more accommodating then short term rentals so they will help with both dropoff ahead of time and pickup after your departure. We love the concierge!
Can I pick up and drop off my gear from you instead?
Yes! We would be happy to coordinate this. You can select this option during checkout and your RBT rep will help coordinate an appointment to get you your gear from our secure property.
My delivery quote in checkout was expensive, what can I do?
Unfortunately even we have our limits. Our delivery formula is pretty simple. Every mile after the first 30 is $4/mile. This includes round trip delivery for your gear so pickup and delivery.
If you are too far to make this reasonable we have a few options which you can discuss with your RBT rep after you request your reservation.
- We can deliver to friend or family, we can quote you a new delivery based on your options
- We can meet you somewhere. Even if its a Whole Foods parking lot we will find a spot that works for you.
- You can come pick up from our facility based on a schedule that works for you.
Early AM or evening hours are available by appointment so work with your RBT rep to make a plan.
More shipping options are in the works and coming soon.
ordering
Why didn’t I have to make a payment to place an order?
We actually don’t collect payment until the day the rental begins. Yeah we know our competitors like to charge you today to lock you in but we don’t think that’s right. When you rent a car you don’t pay until you’re there picking it up so why make this any different? We find more then 9 out of 10 reservations complete their order so why charge up front?
How do I make my payment?
Through our dedicated customer portal! Generally within 24 hours of placing your order an RBT rep will be in contact to finalize your rental and create your account. In the portal you will find:
- Your rental agreement for eSignature
- Secure CC or ACH setup for paying your invoice
- Messaging with our customer support team
- Our knowledge base
- The request pickup form
Is there a minimum number of days for an order?
Currently we require a 3 day minimum for most products.
Gear
Am I guaranteed to receive a particular brand or model?
While we do our best to offer a thorough list of our equipment available we aren’t always up to speed on the website. New gear comes in often! If you have specific requirements about the gear you’re looking for please be sure to discuss this with your RBT representative. Otherwise we use a standard and premium classification to group similar products. Graco and Chicco convertible car seats are generally interchangeable due to materials, features, and value.
I don’t see what I’m looking for, can I request something specific / special?
Totally, we’ve learned about many great products through our customer requests. Please use our chat or give us a call at the number in the upper right hand corner and we can work with you to get you just what you need.
Repair
Where do you get the parts to repair my gear?
Some manufacturers have genuine parts available for purchase, we call these OEM parts. These are our favorite because we can trust that they will fit, look great, and be warrantied. We love these manufacturers because they help us deliver on our mission!
Rent Baby Tech has no affiliation with Facebook, Craigslist, or eBay. All rights and trademarks are reserved by their respective owners.
How is Rent Baby Tech qualified to perform these repairs?
As of today there are not authorized service providers for most stroller brands. There are plenty of bicycle, automobile, and lawn mower repair stores which are able to acquire accreditations or certifications to work on gear. Notice those products tend to be not only more sophisticated in design but are engineered to last a long time? Its no coincidence that products which are serviceable hold up longer. However a robust service industry extending the life of manufacturer’s products which isn’t always in line with the strategy of selling more gear.
